ADA Compliance

STAT Transport is committed to providing non-emergency medical transportation in a manner that is accessible, respectful, and compliant with the Americans with Disabilities Act (ADA) and applicable state and local accessibility laws.

We offer wheelchair-accessible vehicles and trained staff to assist passengers with boarding, securing mobility devices, and safe transfers. Service availability may depend on vehicle type, route, and scheduling.

• Wheelchair-accessible vans with appropriate securement equipment.
• Assistance for ambulatory passengers who need extra support.

We will make reasonable modifications to policies, practices, and procedures when necessary to ensure equal access to our services, unless a modification would fundamentally alter the nature of the service or create a direct safety hazard.

Please tell us about accessibility needs when you book so we can assign the right vehicle and crew. If your needs change, contact us as soon as possible before your scheduled pickup.

Passengers may travel with service animals in accordance with applicable law. Personal care attendants or companions may ride when space and safety requirements allow. Let us know at the time of booking if a companion will accompany the passenger.

We strive to make our website usable for people with disabilities, including compatibility with common assistive technologies and readable contrast. If you encounter a barrier on our website, please contact us and we will work to provide the information in an alternative format.

If you believe you have been denied accessible service or wish to request a reasonable modification, please contact us:

• Phone: (916) 224-8781
• Email: stattransportservices@gmail.com
• Include your name, contact information, date of service (if applicable), and a description of your concern or request.

We will acknowledge complaints and accommodation requests promptly and work toward a fair resolution in accordance with applicable law.

For booking terms, see our Terms & Policy. For information about how we handle personal data, see our Privacy Policy.