Privacy Policy

STAT Transport ("we," "us," or "our") respects your privacy. This Privacy Policy explains how we collect, use, and protect information when you visit our website, contact us, or request transportation services.

We may collect the following types of information:

• Contact details such as your name, phone number, and email address.
• Trip details including pickup and drop-off addresses, dates, times, and trip type.
• Passenger information such as weight, date of birth, and special requirements you provide when booking.
• Messages you send through our contact form or trip request form.
• Basic technical data such as browser type and pages visited, collected through standard server logs.

We use the information we collect to:

• Respond to inquiries and process trip requests.
• Coordinate transportation, confirmations, and scheduling.
• Communicate with you about your trip by phone or email.
• Improve our website and customer service.
• Comply with legal, insurance, and payer requirements when applicable.

We do not sell your personal information. We may share information only as needed to provide our services, such as with drivers and staff involved in your trip, or when required by law, regulation, court order, or insurance and billing processes.

We take reasonable measures to protect information submitted through our website and business systems. No method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security.

We retain information for as long as needed to fulfill the purposes described in this policy, including operational, billing, and legal record-keeping requirements.

You may contact us to update or correct information you have provided, or to ask questions about how we handle your data. You may opt out of non-essential marketing communications at any time by contacting us.

If you are a California resident, you may have additional rights under the California Consumer Privacy Act (CCPA), including the right to know what personal information we collect and the right to request deletion of certain information, subject to legal exceptions. To make a request, contact us using the information below.

Our website and services are not directed to children under 13. We do not knowingly collect personal information from children under 13 without appropriate consent.

We may update this Privacy Policy from time to time. The "Last updated" date at the top of this page will reflect the most recent revision.

For privacy-related questions or requests, contact STAT Transport at stattransportservices@gmail.com or (916) 224-8781.

See also our Terms & Policy and ADA Compliance pages.